Customer Service
Staff satisfaction can be linked to customer satisfaction.
Our “customers” aren’t simply our clients; they are also the public who come into contact with us while we perform our client’s requirements.
They are all the visitors and V.I.Ps that may visit our client while we’re on duty.
The quality of any service depends to a great extent upon customer perception.
Through association the public’s perception of an organization or a Department’s professionalism and efficiency, can be greatly influenced positively or negatively by their initial exposure with your front-line personnel.
Being the front line of communication with the public, it is essential that the first and last impression is one of professionalism and service.
These must be expertly combined with the very nature of true security to ensure or facilitate, the safe and authorised egress and ingress of people.
Many companies provide a uniformed presence that implies security.
Our company provides real security and peace of mind, when security really matters.
The aim of SafeCity Security and its staff is to attain an “unanticipated level of service” for our clients and their “customers”.
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